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在酒店常用的语句用英语怎么说?

时间:2020-09-26 06:27:20 /人气:768 ℃
在酒店常用的语句用英语怎么说?

来自ngna_521的回答:


1 礼貌地与客人打招呼及称呼客人,表示你对他们的热情欢迎:

“早上好,小姐/先生。”“Good morning, madam/sir.”
“下午好,小姐/先生。”“Good afternoon, madam/sir.”
“晚上好,小姐/先生。”“Good evening, madam/sir.”

客人喜欢听你称呼他的姓氏,因此尽可能常用,如:“王先生,陈小姐,李太太”等。
“很高兴再次见到您(欢迎再次光临),王先生。”“Nice to see/ meet you again, Mr. Wang.”
或与客人互相寒暄:
“您今天好吗?”“How are you ( today)?”
“我很好,谢谢,你呢?”“I’m fine, thank you, and you?”
“很好,谢谢您?”“I’m very well, /I’m fine, too. Thank you.”

Useful Words and Expressions:
1) Sir
2) Madam
3) Miss
4) Ms
5) meet
6) Good morning/ afternoon/ evening!
7) Glad / Nice to …
8) How do you do? /How are you ?
2 主动向客人提供帮助:

“我可以帮您吗?”“May I help you?”/What can I do for you ?
尽量为客人多做一点:
“还有什么需要我帮您吗?”“Is there anything else I can do for you?”

Useful Words and Expressions:
1) May /Can I …?
2) If you need my help, just call me please.

3 记住一些能讨人喜欢的言词:

“谢谢。”“Thank you.”
“别客气。”“You are welcome.”
“对不起。”“I’m sorry.”
“没关系。”“That’s all right.”
“请。”“Please.”

Useful Words and Expressions:
1) welcome
2) That’s all right.
4 打扰客人之前,要提示客人:

“打扰了……”“Excuse me…”
这个情形可能包括诸如:打断客人谈话,为客人上菜时,进客房之前,请客人让路,你在服务时中途退场等。
5 向客人呈递某物时:

“这是您的……” “Here is / are your (key, newspaper, boiled water, breakfast, lunch ,supper…”) / “Here you are.”

6 要客人等待时,要先有交代:

“请稍等一会儿。”“Just a moment, please./Wait a minute, please.”
“我一会儿就来。”“I will be with you in a moment.”
再返回客人身边时,对久等的客人说抱歉:
“对不起,让您久等了。”“Sorry to have kept you waiting .”

Useful Words and Expressions:
1) moment
2) wait
3) I will be…
4) Sorry to…
7 听不明白客人说话时,不要臆想,你可以:

“请再说一遍好吗?”
“I am sorry, I don’t understand. Could you show me?”/“ I beg your pardon.”
8 当客人因行动笨拙而显露尴尬时,安慰客人说:

“请慢慢来,别着急。”“Please take your time, there’s no hurry.”
9 向客人作自我介绍:

“我叫 。如果有什么需要我帮忙,请告诉我。”
“My name is . Please let me know if there’s anything I can do for you.”/Can I help you?
10 与客人友好地告别,让客人对你和酒店留下深刻印象:

“再见。”“Goodbye.”
“祝您今天过得愉快。”“Have a nice day.”
“祝您在这居住愉快。”“Wish you happy here.”

对要离店客人报以祝愿:
“希望很快又见到您。” “Hope to see you again soon.”
“祝一路顺风。”“Have a nice trip.”
11 在三响之内迅速接听电话:

拿起电话时:
“早上好/ 下午好/ 晚上好,(这是)___________(部门/ 部份名称)。
我是……,我可以帮您吗?
“Good morning/ Good afternoon/ Good evening, (This is) (Name of your department/ outlet).…speaking. May I help you?”
挂电话前:
“多谢您的来电。”“Thank you for calling.”
12 礼貌地回应客人的请求或询问:

当你能满足客人要求时,要马上采取行动:
“好的,小姐/先生,我马上拿给您。”
“Certainly, madam/sir. I will get it right away.”
“是的,小姐/先生,我马上帮您处理。”
“Yes, madam/sir. I will take care of it at once.”
当你对客人的询问不肯定时:
“对不起,我不太确定。如果您能等一会,我马上去查找。”
“Sorry, I am not sure. If you wait a minute, I’ll try to find out.”
当你不能满足客人要求时:
“我恐怕这违反酒店的规定。”
“I’m afraid it is against hotel regulation.”
“对不起,我们不允许这样做。”
“I’m sorry, we are not allowed to do this.”
“对不起,恐怕我们没有(客人要的东西)。”
“I’ m sorry, I ’m afraid we don’t have (things guests want).”
这时向客人作其它介绍或建议是非常重要的。
“我可以建议(你联系地下层的银行)吗?”
“May I suggest (you contact the bank in the basement)?”
13 当你请求客人做某事时:

“您可以(在这里签名)吗?” “Could you (sign here)?”
“您介意(稍后再来电话)吗?”“Would you mind (calling back later)?”
“我可以知道(您的姓名)吗?”“May I (have your name)?”
14 为客人指示方向:

“请跟我来。” “Follow me please.”
“请一直往前走。”“Please go straight ahead.”
“请向右转/左转。”“Please turn right / left.”
“它在 楼。”“It is on the floor.”
15 处理投诉,错误:

“谢谢您告诉我们,小姐/先生。我会向经理报告这件事,请接受我们的道歉。”
“Thank you for telling us, madam / sir, I’ll inform my manager about it. Please accept our apology.”
“我非常抱歉,小姐/先生,是我们出差错了,我马上改正过来。/ 我马上去查这件事。”
“I’m terribly sorry, madam / sir. There could have been some mistakes. I’ll have it corrected at once. / I’ll look into the matter at once.”

来自bibi小朋友的回答:


15 处理投诉,错误:

“谢谢您告诉我们,小姐/先生。我会向经理报告这件事,请接受我们的道歉。”
“Thank you for telling us, madam / sir, I’ll inform my manager about it. Please accept our apology.”
“我非常抱歉,小姐/先生,是我们出差错了,我马上改正过来。/ 我马上去查这件事。”
“I’m terribly sorry, madam / sir. There could have been some mistakes. I’ll have it corrected at once. / I’ll look into the matter at once.”

来自飞赶末班车的回答:


Welcome. Please come back. Take care and see you next time.


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